Kathy has a lifetime of experience managing sales and service teams, developing training and procedures. This includes experience in learning and development, higher education, training and licensing, not for profit and real estate.
Kathy has led teams as small as 15 employees with revenue responsibility as high as $10,000,000 with a year-over-year growth goal attainment of 20%. Her greatest career accomplishments have come while managing inside sales teams and call centers as her teams have consistently surpassed quota for revenue growth, new account acquisition, and activity related metrics year after year. Having built teams from the ground up, fixed failing teams, and taken performing teams to the next level, she brings a solid track record of success to those who make a living on the phone.
Kathy’s extensive experience with various CRM’s makes her uniquely qualified to develop procedures and standards to be used and adopted by the sales teams. From hiring to training, systems implementation to reporting, goal setting to metric and activity models, Kathy is the consummate professional and a leader in her profession. She has worked closely with every department within the corporate, higher education, and not for profit sectors. By developing relationships and crossover processes with operations, marketing, legal, sales, and the “C-suite”, Kathy is able to align call center goals with organizational objectives. Kathy’s leadership style results in a workplace that is competitive, rewarding, jubilant and founded in a culture of accomplishment and integrity.